Privacy Policy

Aperture Skin (a registered business name of Top End Co. Pty Ltd, ABN 17 696 618 532) takes your privacy seriously. This policy explains what personal information we collect, how we use it, who we share it with, and your rights under the Privacy Act 1988 (Cth).

What we collect

When you visit our website, sign up for our newsletter, or buy a product, we may collect:

• Your name and contact details (email, phone, postal address)
• Payment information processed via our payment partners (we do not store full credit card details)
• Information about your visit (browser type, IP address, pages viewed) collected via cookies and analytics
• Your purchase history and order details
• Any communications you send us (emails, support messages)

How we use it

We use the information you provide for:

• Processing and shipping your orders
• Sending order confirmations, shipping updates, and customer service replies
• Sending marketing communications, only if you’ve opted in
• Improving our website, products, and customer experience
• Compliance with Australian tax, accounting, and consumer law obligations

Who we share it with

We share limited personal information with the following service providers, who are contractually required to keep it confidential:

• Shopify — our e-commerce platform, processes orders and stores customer data
• Klaviyo — handles email marketing and transactional emails
• Australia Post / Sendle — for shipping and tracking
• Stripe / Shopify Payments — for processing payments
• Google Analytics, Meta Pixel, TikTok Pixel — for website analytics and ad measurement
• Judge.me — for hosting customer reviews

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Some of our service providers store data overseas (e.g. Shopify in Canada, Klaviyo in the United States, Google in the US). By using our services you consent to this overseas storage. Each provider operates under its own privacy framework and security commitments.

Cookies

We use cookies for: keeping you logged in to your account, remembering your shopping cart, measuring website performance, and showing you relevant ads on platforms like Meta and TikTok. You can disable cookies in your browser settings, though some site features may not work correctly without them.

Marketing emails

We will only send marketing emails to you if you’ve opted in. Every email we send includes an unsubscribe link, and we honour unsubscribe requests within 5 business days as required by the Spam Act 2003.

Your rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you
• Correct any information that’s inaccurate, incomplete, or out of date
• Request that we delete your personal information (subject to our legal record-keeping obligations)
• Lodge a complaint about how we handle your information

To exercise any of these rights, email us at admin@topendpeptides.com.au and we’ll respond within 30 days.

Data security

We take reasonable steps to protect your information from unauthorised access, modification, or disclosure. Our service providers (Shopify, Stripe, Klaviyo, etc.) maintain industry-standard security including encryption in transit and at rest. No system is perfectly secure, however, and we encourage you to use strong, unique passwords for your account.

Data breach notification

If a data breach occurs that’s likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by Australian law.

Children’s privacy

Our products are intended for adult use. We do not knowingly collect personal information from anyone under 16. If we learn we’ve inadvertently collected information from a minor, we’ll delete it.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top will reflect the most recent change. Material changes will be communicated via email to subscribers and a banner on the website.

Contact

If you have any questions or concerns about this policy or your personal information, contact:

Aperture Skin / Top End Co. Pty Ltd
Email: admin@topendpeptides.com.au
Address: [Registered AU business address]
ABN: 17 696 618 532